Interactive Voice Response System

IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. The main purpose of an IVR system is to automate interactions with callers, guiding them through a series of options or providing information without the need for human intervention.

Use IVR to make it easy for your customers to connect with sales-support on phone with voice and keypad inputs.

Benefits of EvrinOcean IVR solution


The IVR system would answer calls and re-routes them to the right department. Since this is a programmed system, it is available 365/24/7. The EvrinOcean IVR system uses the cloud technology due to which there is no downtime and the system.

Information Hub

The EvrinOcean IVR solution is usually assigned many options and the customers can choose options according to their requirement. If the IVR is not able to answer the customer’s queries it is routed to a representative to assist the customer better.

Personalized experience

EvrinOcean can be customized to any language as per your choice there by catering to customers who speak different languages. You can also customize the welcome greeting based on the customer, if he is calling for the first time


We also set up an option for feedback on the IVR so that customers can leave their valuable feedback, based on which businesses can work to improve on areas that need more attention thereby increasing business revenue.

Easy Set Up

The deployment of EvrinOcean is very simple and would just take a couple of minutes and hiring addition resources for this deployment is not at all required. A couple clicks and EvrinOcean can be deployed in minutes and your team can start assisting.

Customer Friendly

We build IVR systems that are not very complex for the customer to understand. Our IVR systems are simple, interactive and we ensure the IVR has limited number of prompts so that the customer does not get lost in a loop of options.